Radio FAQ

Please click on the item to see the answers for your questions. If you still need help, please contact our Customer Care team.

What is SMSJOCK.COM

SMSJOCK.COM is a service of FEEDTEXT INC. that enables a radio station to interact with its listeners via text messaging. A listener can send messages, requests, join a poll, a contest, get alerts and register his nickname.

What is a KEYWORD?

A KEYWORD is usually the Radio Station name or code. Ex. KBCD, KWRT, KBIG,WDMC etc.

How can I create additional users for my DJ.s?

Only the account administrator or the one who signed up with SMSJOCK can create users. To create users, the administrator should login to his account and click on the users tab.
Note: download the manual by clicking the tutorials button while logged on.

What is a Radio Alert?

Radio alert is special feature of SMSJOCK that will enable a radio station to create alerts (news, events, announcements and quotes). You can only create alerts if you activate this option during registration. If you activated this feature, the radio station can create and send 1 alert per day to all its Radio Alert subscribers or send a maximum of 7 alerts per week.

Are the Radio Stations required to send alerts to their subscribers?

If the Radio Station enabled the subscription service during registration, the radio station is required to send at least 3 alerts per week to his subscriber base.

What kind of alerts will the subscriber receive from the Radio Alert?

They will receive News alerts, Events, Announcements and Quotes.

Who manages the Alerts to be delivered to the users?

The radio stations are the one managing and creating the alerts to be sent to their subscribers.

Who manages the Alerts to be delivered to the users?

The radio stations are the one managing and creating the alerts to be sent to their subscribers.

What is the difference between View Inbox and Deleted Messages?

In view Inbox mode, you can view all live incoming messages from your listeners while Deleted Messages are the messages delivered to you for the day. If you clicked on view inbox and then decided to shift and click Radio Alerts, all the messages in your view inbox will be transferred to Today.s message archive. This is also applicable to view song request and today.s song archive. (download the manual for more information)

Why can't I create longer Polls or Contests?

The system was designed in a way that you are limited to a certain number of characters in your campaign programs. This was due to the system automatic additions of SMS commands for the listeners to follow when they receive a text message and since we are limited to 160 characters there are chances that we need to create short questions for Polls and Contests.
Ex. If you created this Poll: Who do U like more as a singer? A – J Lopez or B – Jessica Simpson?
The listener will receive: Who do U like more as a singer? A – J Lopez or B – Jessica Simpson?
Text <KEYWORD> POLL <Choice> to 75712. $.30/msg.info: www.smsjock.com ex. KBCD POLL A

How many alerts can I send in a day?

You can only send 1 alert per day. Other alerts created will be on que status.

How can I send a message to a radio station?

You can send a message to a radio station by sending the following text message: to 75712 Ex. Text this message: KBCD Hi Mom and Dad! send to 75712 Click here to get list of radio station participating in this program.

How can I send a request to radio station?

You can send a request to a radio station by sending the following text message: REQUEST to 75712 Ex. Text this message: KBCD REQUEST Candyshop by 50cents send to 75712

How can I join a POLL?

You can join a POLL by sending the following text message: POLL to 75712 Ex. Text this message: KBCD POLL to 75712 Click here to get list of radio station participating in this program.

Can I download the current POLL question?

Yes, you can download the current POLL question by texting <CALLETTERS> POLL to 75712 Ex. Text this message: KBCD POLL to 75712 After sending the text message you will receive the POLL question, and you have an option to send your choice.

How can I join a CONTEST?

You can join a CONTEST by sending the following text message: CONTEST to 75712 Ex. Text this message: KBCD CONTEST to 75712 OR Text this message: KBCD CONTEST Y or N to 75712

Can I download the current CONTEST question?

Yes, you can download the current CONTEST question by texting <CALLETTERS> CONTEST to 75712 Ex. Text this message: KBCD CONTEST to 75712 After sending the text message you will receive the CONTEST question, and you have an option to send your choice.

How can I register my nickname?

Registering your nickname is recommended so that the radio station can identify you and can greet and mention your name on air. You can register your nickname by texting NICK to 75712.
Ex. Text this message: NICK Chris to 75712

How can I subscribe to a Radio station alert?

You can subscribe by sending the following text message: ALERT to 75712
Ex. Text this message: KBCD ALERT to 75712

I don't want to receive alerts from the radio station. How can I opt-out?

You can opt-out by sending the following text message: STOP to 75712
Ex. Text this message: STOP KBCD to 75712

How much are the fee’s for the service?

The following are the fee’s for the service:
$3.99/mo for Radio ALERTs
[news,events,announcements and quotes]
$0.30 per POLL/Vote
$0.30 per POLL <PULL>
$0.30 per CONTEST/Promo
$0.30 per CONTEST <PuLL>
$0.30 per message sent to Radiostation
$0.30 per Radio REQUEST
$0.30 to register Nickname
*other charges may apply

How will I be charged for the download?

By sending the messages mentioned above, your wireless carrier will charge it to your wireless bill.

Are all radio stations using this service?

No not all are using the service.

Are all carriers supported by SMSJOCK.COM

The following are the carriers supported by SMSJOCK.COM

Note: All programs and campaign activations are subject to Carrier approval

Are all phones supported?

Only phones capable of text messaging are supported. Please contact your wireless carrier.

I sent a message but I did not hear the DJ mention it? What should I do?

All messages sent via SMSJOCK.COM is routed to the Radio station SMSJOCK.COM account. The DJ Have the option to announce your message on air or not.

My question is not in this FAQ, Where can I send my question?

You can send your questions by clicking this link.

Radio FAQ
Please click on the item to see the answers for your questions. If you still need help, please contact our Customer Care team. What is SMSJOCK.COM SMSJOCK.COM is a service of FEEDTEXT INC. that enables a radio station to interact with its listeners via text messaging. A listener can send messages, requests, join a poll, a contest, get alerts and register his nickname. What is a KEYWORD? A KEYWORD is usually the Radio Station name or code. Ex. KBCD, KWRT, KBIG,WDMC etc. How can I create additional users for my DJ.s? Only the account administrator or the one who signed up with SMSJOCK can create users. To create users, the administrator should login to his account and click on the users tab. Note: download the manual by clicking the tutorials button while logged on. What is a Radio Alert? Radio alert is special feature of SMSJOCK that will enable a radio station to create alerts (news, events, announcements and quotes). You can only create alerts if you activate this option during registration. If you activated this feature, the radio station can create and send 1 alert per day to all its Radio Alert subscribers or send a maximum of 7 alerts per week. Are the Radio Stations required to send alerts to their subscribers? If the Radio Station enabled the subscription service during registration, the radio station is required to send at least 3 alerts per week to his subscriber base. What kind of alerts will the subscriber receive from the Radio Alert? They will receive News alerts, Events, Announcements and Quotes. Who manages the Alerts to be delivered to the users? The radio stations are the one managing and creating the alerts to be sent to their subscribers. Who manages the Alerts to be delivered to the users? The radio stations are the one managing and creating the alerts to be sent to their subscribers. What is the difference between View Inbox and Deleted Messages? In view Inbox mode, you can view all live incoming messages from your listeners while Deleted Messages are the messages delivered to you for the day. If you clicked on view inbox and then decided to shift and click Radio Alerts, all the messages in your view inbox will be transferred to Today.s message archive. This is also applicable to view song request and today.s song archive. (download the manual for more information) Why can't I create longer Polls or Contests? The system was designed in a way that you are limited to a certain number of characters in your campaign programs. This was due to the system automatic additions of SMS commands for the listeners to follow when they receive a text message and since we are limited to 160 characters there are chances that we need to create short questions for Polls and Contests. Ex. If you created this Poll: Who do U like more as a singer? A – J Lopez or B – Jessica Simpson? The listener will receive: Who do U like more as a singer? A – J Lopez or B – Jessica Simpson? Text <KEYWORD> POLL <Choice> to 75712. $.30/msg.info: www.smsjock.com ex. KBCD POLL A How many alerts can I send in a day? You can only send 1 alert per day. Other alerts created will be on que status. How can I send a message to a radio station? You can send a message to a radio station by sending the following text message: to 75712 Ex. Text this message: KBCD Hi Mom and Dad! send to 75712 Click here to get list of radio station participating in this program. How can I send a request to radio station? You can send a request to a radio station by sending the following text message: REQUEST to 75712 Ex. Text this message: KBCD REQUEST Candyshop by 50cents send to 75712 How can I join a POLL? You can join a POLL by sending the following text message: POLL to 75712 Ex. Text this message: KBCD POLL to 75712 Click here to get list of radio station participating in this program. Can I download the current POLL question? Yes, you can download the current POLL question by texting <CALLETTERS> POLL to 75712 Ex. Text this message: KBCD POLL to 75712 After sending the text message you will receive the POLL question, and you have an option to send your choice. How can I join a CONTEST? You can join a CONTEST by sending the following text message: CONTEST to 75712 Ex. Text this message: KBCD CONTEST to 75712 OR Text this message: KBCD CONTEST Y or N to 75712 Can I download the current CONTEST question? Yes, you can download the current CONTEST question by texting <CALLETTERS> CONTEST to 75712 Ex. Text this message: KBCD CONTEST to 75712 After sending the text message you will receive the CONTEST question, and you have an option to send your choice. How can I register my nickname? Registering your nickname is recommended so that the radio station can identify you and can greet and mention your name on air. You can register your nickname by texting NICK to 75712. Ex. Text this message: NICK Chris to 75712 How can I subscribe to a Radio station alert? You can subscribe by sending the following text message: ALERT to 75712 Ex. Text this message: KBCD ALERT to 75712 I don't want to receive alerts from the radio station. How can I opt-out? You can opt-out by sending the following text message: STOP to 75712 Ex. Text this message: STOP KBCD to 75712 How much are the fee’s for the service? The following are the fee’s for the service: $3.99/mo for Radio ALERTs [news,events,announcements and quotes] $0.30 per POLL/Vote $0.30 per POLL <PULL> $0.30 per CONTEST/Promo $0.30 per CONTEST <PuLL> $0.30 per message sent to Radiostation $0.30 per Radio REQUEST $0.30 to register Nickname *other charges may apply How will I be charged for the download? By sending the messages mentioned above, your wireless carrier will charge it to your wireless bill. Are all radio stations using this service? No not all are using the service. Are all carriers supported by SMSJOCK.COM The following are the carriers supported by SMSJOCK.COM AT&T Verizon Sprint Nextel T-Mobile Dobson Cellular One Alltel Note: All programs and campaign activations are subject to Carrier approval Are all phones supported? Only phones capable of text messaging are supported. Please contact your wireless carrier. I sent a message but I did not hear the DJ mention it? What should I do? All messages sent via SMSJOCK.COM is routed to the Radio station SMSJOCK.COM account. The DJ Have the option to announce your message on air or not. My question is not in this FAQ, Where can I send my question? You can send your questions by clicking this link.

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