End User Support

Please click on the item to see the answers for your questions. If you still need help, please contact our Customer Care team.

What is SMSJOCK.COM

SMSJOCK.COM is a service of FEEDTEXT INC. that enables a Radio/TV/Print/Brand to interact with its audience via text messaging. A audience can send messages, requests, join a poll, a contest, get alerts and register his nickname.

What is a KEYWORD?

A KEYWORD is usually the Radio Station/TV Show/Print/Brand name or code. Ex. KBCD, INQUIRER, IDOL, COFFEE etc.

How can I send a message to a Radio Station/TV Show/Print/Brand Name?

You can send a message to a radio station by sending the following text message: <KEYWORD> <Your Message> to 75712
Ex. Text this message: KBCD Hi Mom and Dad! send to 75712

This is how to send a message
to SMSJOCK Radio, Television, Print or Brand

How can I send a request to Radio/TV/Print/Brand?

You can send a request to a Radio Station/TV Shows/Print/Brands by sending the following text message:
<KEYWORD> REQUEST <Your Request> to 75712
Ex. Text this message: KBCD REQUEST Candyshop by 50cents send to 75712

This is
how to send a request to SMSJOCK Radio, Television, Print or Brand

How can I join a POLL?

You can join a POLL by sending the following text message:<KEYWORD>POLL <choice> to 75712
Ex. Text this message: KBCD POLL A to 75712

This is how to send a choice
to SMSJOCK Poll for a Radio, Television, Print or Brand

Can I download the current POLL question?

Yes, you can download the current POLL question by texting <KEYWORD> POLL to 75712
Ex. Text this message: KBCD POLL to 75712
After sending the text message you will receive the POLL question, and you have an option to send your choice.

This is how to
download the current SMSJOCK Poll question for a Radio, Television, Print or Brand

How can I join a CONTEST?

You can join a CONTEST by sending the following text message:<KEYWORD>CONTEST <answer> to 75712
Ex. Text this message: KBCD CONTEST <A> to 75712 OR Text this message: KBCD CONTEST Y or N to 75712

This is how to answer
the current SMSJOCK CONTEST question for a Radio, Television, Print or Brand

Can I download the current CONTEST question?

Yes, you can download the current CONTEST question by texting <KEYWORD> CONTEST to 75712
Ex. Text this message: KBCD CONTEST to 75712
After sending the text message you will receive the CONTEST question, and you have an option to send your choice.

This is how to download the current SMSJOCK Contest question for a Radio, Television, Print or Brand

How can I register my nickname?

Registering your nickname is recommended so that the radio station can identify you and can greet and mention your name on air. You can register your nickname by texting NICK <alias> to 75712.
Ex. Text this message: NICK Chris to 75712

This is how to register a nickname to SMSJOCK for a Radio, Television, Print or Brand

What is a Radio Station/TV Show/Print/Brand Alert?

A Radio Station/TV Show/Print/Brand alert is special feature of SMSJOCK.COM some of them will opt to use this service and if they do the Radio Station/TV Show/Print/Brand can basically create their own alerts.
If you subscribe to a Radio/TV Show/Print/Brand Alert of a certain media you will receive up to 7 alerts per week from a Radio/TV Show/Print/Brand.

What kind of alerts will I receive from the Alert service?

You will receive News alerts, Events, Announcements and Quotes.

Who manages the Alerts to be delivered to the users?

The radio stations are the one managing and creating the alerts to be sent to their subscribers.

How can I subscribe to a Radio/TV Show/Print/Brand alert?

You can subscribe by sending the following text message: <KEYWORD> ALERT to 75712
Ex. Text this message: KBCD ALERT to 75712

This is how to subscribe for a Radio, Television, Print or Brand Alert SMS

I don’t want to receive alerts. How can I opt-out?

You can opt-out by sending the following text message: STOP <KEYWORD> to 75712
Ex. Text this message: STOP KBCD to 75712

This is how to unsubscribe for a Radio, Television, Print or Brand Alert SMS

How much are the fee’s for the service?

The following are the fee’s for the service:
$3.99/mo for Radio/TV Show/Print/Brand ALERTs
[news,events,announcements and quotes]
$0.30 per POLL/Vote
$0.30 per POLL <PULL>
$0.30 per CONTEST/Promo
$0.30 per CONTEST <PuLL>
$0.30 per message sent to Radiostation
$0.30 per Radio REQUEST
$0.30 to register Nickname
*other charges may apply

How will I be charged for the download?

By sending the messages mentioned above, your wireless carrier will charge it to your wireless bill.

Are all Radio/TV Show/Print/Brand using this service?

No not all are using the service.

Are all carriers supported by SMSJOCK.COM

The following are the carriers supported by SMSJOCK.COM

Note: SMSJock supports the following carriers, but accessibility to services may vary upon our partner’s account configuration

Are all phones supported?

Only phones capable of text messaging are supported. Please contact your wireless carrier.

I sent a message but I did not hear they mention it? What should I do?

All messages sent via SMSJOCK.COM is routed to the Radio/TV Show/Print/Brand's SMSJOCK.COM account. They have the option to announce your message on air or not.

My question is not in this FAQ, Where can I send my question?

You can send your questions by clicking this link.

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